Privacy Policy

Privacy Policy

Last updated: 01 May 2026

This Privacy Policy explains how eSIM Globe collects, uses, stores, and protects personal information when you visit or make a purchase from our Shopify store.

1. Who We Are

eSIM Globe sells digital eSIM products that allow customers to access mobile data services in different countries.

For any privacy-related questions, you can contact us at:

Company name: FuertexLimited
Email: Contact us 
Address: Central Tower, Suite C, HK , HK

2. Personal Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Full name
  • Email address
  • Phone number, if provided
  • Billing address
  • Order details
  • Payment information
  • IP address
  • Device and browser information
  • Website usage and browsing data
  • Customer support communications

We do not directly store full payment card details. Payments are processed securely by third-party payment providers.

3. How We Use Your Information

We use your personal information to:

  • Process and manage your order
  • Deliver the purchased eSIM
  • Send order confirmations and service-related emails
  • Provide customer support
  • Process payments, refunds, and invoices
  • Prevent fraud, abuse, and unauthorized transactions
  • Improve our website, products, and services
  • Comply with legal, tax, and accounting obligations
  • Send marketing communications, only where permitted by law or with your consent

4. Legal Basis for Processing

Where applicable under data protection laws, we process your personal information based on:

  • Contract performance: to process your purchase and deliver the eSIM
  • Legal obligations: to comply with tax, accounting, and regulatory requirements
  • Legitimate interests: to protect our business, prevent fraud, and improve our services
  • Consent: for marketing communications and non-essential cookies where required

5. Sharing Information With Third Parties

We may share your personal information with trusted third-party service providers who help us operate our business, including:

  • Shopify, our e-commerce platform
  • Payment processors
  • eSIM service providers and network partners
  • Email and communication providers
  • Analytics and advertising platforms
  • Customer support tools
  • Legal, tax, and compliance advisors

We only share information where necessary to provide our services, comply with the law, protect our rights, or improve our business operations.

6. Shopify

Our store is hosted on Shopify. Shopify provides us with the online e-commerce platform that allows us to sell our products and services to you.

Your data may be stored through Shopify’s data storage, databases, and general Shopify applications. Shopify stores your data on secure servers protected by appropriate security measures.

7. International Data Transfers

Because we operate online and use international service providers, your personal information may be transferred to and processed in countries other than your country of residence.

Where required, we use appropriate safeguards to protect your personal information in accordance with applicable data protection laws.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Operate the website properly
  • Remember your preferences
  • Analyze website traffic and performance
  • Improve user experience
  • Support advertising and marketing activities

You can control or disable cookies through your browser settings. Some parts of the website may not function properly if cookies are disabled.

9. Marketing Communications

If you subscribe to our newsletter or agree to receive marketing communications, we may send you promotional emails about our products, offers, and services.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including legal, tax, accounting, fraud prevention, and customer support requirements.

11. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

12. Your Rights

Depending on your location and applicable law, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to or restrict certain processing activities
  • Withdraw consent where processing is based on consent
  • Request data portability
  • Lodge a complaint with a data protection authority

To exercise your rights, please contact us using the contact details provided in this Privacy Policy.

13. Children’s Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

eSIM Globe
contact: Contact us
Company name: Fuertexlimited
Address: Central Tower, Suite C, HK , HK