Yes, you can generally install it before departure while connected to a reliable Wi-Fi network. Keep the eSIM available on your phone, then select it for mobile data at your destination. Check your specific plan details: the validity period may start upon installation or when the eSIM first connects to a supported network.

Yes, always enable data roaming on your eSIMGlobe eSIM line. It is required to use the travel data connection. On iPhone, open Settings > Cellular/Mobile Data, select your eSIMGlobe line and turn on Data Roaming. On Android, open Settings > Connections/Network > SIMs, select the travel eSIM and enable roaming. Menu names vary by model. Keep roaming disabled on your regular SIM if you want to avoid charges from your home operator.

No. An eSIMGlobe eSIM cannot be transferred to another device. Do not delete the eSIM profile after installation: it cannot simply be moved or installed on a different phone. If you are replacing or resetting your phone, contact our support team before making changes.

Turn on your eSIMGlobe line in your phone's SIM settings, select it as the line for mobile data and enable data roaming on that eSIM. If your device has two SIMs, you can keep your regular SIM active for calls and SMS while using eSIMGlobe for internet. For better cost control, disable automatic mobile-data switching to your regular SIM. Allow a few minutes for your phone to register on a supported local network.

First check that you are in a country covered by your plan, the eSIMGlobe line is enabled, it is selected for mobile data and data roaming is turned on. Switch airplane mode on and off, then restart your phone if necessary. Leave network selection on automatic initially. Check whether your plan is active and has remaining data. If you still cannot connect, contact support with your order details and a screenshot of the mobile network settings, without sharing sensitive QR or activation codes publicly.

Yes, we recommend a stable internet connection, preferably Wi-Fi, while downloading and installing the eSIM profile. Install using the one-tap link, QR code or manual activation details supplied with your order. After installation, mobile internet works over your eSIMGlobe data plan when you are in a covered destination and the travel line is configured correctly.

Yes. Installing a data eSIM does not normally change your WhatsApp account or number. On compatible dual-SIM phones, you can keep your primary SIM for calls and SMS and use eSIMGlobe for mobile data. Calls or SMS through your home operator may still incur charges, so check your operator's roaming rates.

Open the phone's Add eSIM option first rather than scanning the code with the normal camera app. Display the QR code on another screen, or use the manual installation details provided with your purchase. Make sure the phone supports eSIM and is not carrier-locked. Do not repeatedly delete or attempt to transfer a profile that has already been installed.

Look for an Add eSIM or Add Cellular Plan option in the mobile network settings, and check the exact model and region with its manufacturer. eSIM support may differ between regional variants of the same phone. Your device must also be unlocked for use with other operators.